We are investigating. Multiple platforms are having issues.
All primary and secondary platforms are stable and online, and all customer environments are fully operational. Most redundancy has been restored. Over the coming days we will continue working to restore full redundancy across all aspects, and further investigate the root cause in collaboration with our network hardware provider to deliver an RFO.
All critical services have been operational for some time now, we've recovered all customer environments to an operational state as well.
We've started to recover non-critical services and ensure all redundancy is back in place.
We continue to restore services affected. Engineers are on-site to assist.
We are continuing to restore services affected.
The root cause has been found, a failing switch. We have restarted it, and it seems to work again.
Later investigation will be held with the network hardware supplier into the the cause on why this caused so a so severe outage, since this switch is part of a redundant pair.
We are patching customer environments to work around the issue, while continued investigation is on its way to the root cause of the incident.
CBWS is experiencing a DNS outage on the legacy DNS servers. We are continuing investigating.
