All systems are operational

Past Incidents

Friday 14th August 2020

Network POP at Nikhef unavailable due to power outage

There is currently a possible power outage at Nikhef. We are waiting for further updates from Nikhef on this matter.

Traffic passing through this PoP (Point of Presence) has been rerouted, and because of this we've also disappeared from SPEED-IX and lost a transit. This may result in a bit higher latency then usual, but has no further impact on the network.

  • The PoP is back online.

  • The power outage on the B-feed has been unofficially confirmed by multiple customers of Nikhef.

    An engineer is on-site to further investigate the situation, to get this PoP back up as soon as possible.

    • Sunday 9th August 2020

    Network Point of Presence at Nikhef unavailable

    Our network PoP at Nikhef is currently unavailable. We are currently investigating the issue.

    Traffic passing through this PoP has been rerouted, and because of this we've also disappeared from SPEED-IX and lost a transit. This may result in a bit higher latency then usual, but has no further impact on the network.

    Tuesday 21st July 2020

    Support Unavailable by phone

    Unfortunately our VoIP provider is experiencing issues. We're working with them to get everything back up and running. Because of this, we're unavailable by phone. Other means of support are still available.

  • The connection has been restored. We are back available by phone through our normal working hours as usual.

    • The Hague partially unavailable

    We are currently investigating the issue to get it resolved as soon as possible.

  • We managed to pinpoint a single router that was behaving not as configured, and because of that the failover in the fibercut took more down then anticipated.

    For now the issue in the router is resolved and we will continue to investigate the root case of the issue. After the root case has been determined, we'll do some managed failovers to ensure a fibercut won't effect our network like it did.

  • Our fiber between NIKHEF (Amsterdam) and The Hague currently experiences a fibercut. We're working closely with our supplier to fix the issue.

    Further investigation will happen as our network should not have responded in the way it did. This fibercut should have happened "gracefully" and not take the network partially down. Later investigation will be held to further determinate and fix this problem.

  • Our network is back operational in The Hague. We are now searching for the root cause of the issue.